Emergency / Rapid Response

Please call us Free on 0800 0 439 549 we shall follow your instructions to act on your behalf, guaranteeing:

  • An Emergency Data recovery Services / Rapid Response Recovery within 4-72 hours.
  • Packaging Services if Required .
  • The allocation of the Rapid Response Team as soon as we receive the malfunctioning media.
  • We also facilitate to send a Rapid Respond recovery team to carry out an on-site data recovery.

    Please check PulseRecovery's fixed Prices and follow their experts advice on What To Do Next or call Free

    0800 0 439 549
  • We maintain the highest standard of work environment with the use of Clean rooms , in which air quality complies with the applicable standards BS 5295, ISO 14644-4 and Federal Standard 209.
    Please check our packaging & shipping instructions .

With packaging, please do the following:  

  • Do NOT attempt to remove the hard drive yourself, unless the drive has been designed to be removed by simply sliding it out of the casing
  • Handle the hard disk drive with EXTRA CARE. They can easily be damaged 
  • Do NOT shake the hard disk, and be sure not to apply pressure to the hard drive casing.
  • If at all possible, remove the hard drive from the computer. Get expert help if necessary.
  • Take extra care when packaging a laptop drive for shipping!

    Packaging instructions:

  1. Place the damaged media/drive in an anti-static bag.
  2. Wrap the drive securely in bubble wrap.
  3. Make sure to place the media in a robust shipping box. Ensure the media is static.
  4. Mark the outside of the package "FRAGILE - HANDLE WITH CARE".
  5. Print, fill out and enclose data recovery further to emailing us for a request form
    or call us on 08000 439 549 before sealing the box.

We can either arrange to collect your drive at our own cost (if we are notified prior to 12 noon) alternatively, the damaged media can be shipped via Special Delivery Royal Mail guaranteed next-day delivery to our data recovery facility.

Our address:


Unit 9, Northfields Prospect Business Centre,
London SW18 1PE

To track your package, call or go online:

TNT Service
Federal Express (FedEx) Package Tracking
United Parcel Service (UPS) Package Tracking

We will confirm the receipt of your media upon arrival.

Critical Response Options


If you have a critical situation and need immediate help, call us. The Critical Response Service is available 24 hours a day, 7 days a week. Fees for this service start at £5000.

In Lab Service

This service is for mission critical data recovery, where the media can be taken to one of our labs. In the lab, dedicated resources and critical response team members are committed round the clock to your recovery case until its resolution.

Onsite Service Q

This service is available for situations where immediate shipping to one of our labs is not feasible or desirable. A tech or team of techs can be dispatched to stabilize and analyze the circumstances of your failure. Response is as fast as it takes to catch the next plane to your location. This service is not for everybody but if you have a situation that merits this level of service, UniRecovery is ready to help.

Critical Response Team is comprised of our best data recovery technicians. They are called on for every kind of situation imaginable from multiple drive multi-Gigabyte and Terabyte RAID servers , Jukeboxes, custom installations and configurations, SQL Database corruption, to tape failure and custom file extraction from corrupted backup sets. Whatever the situation, these techs are ready to help.


Our Laboratories: PulseRecovery guarantee:

As a single speck of dust entering a hard disk could cause fatal results. It is larger than the distance between the read/write heads and the platter in a hard disk (40 microns, a human hair being 100 microns thick) and its collision with the Hard Disk head would be extremely detrimental.

Our advanced laboratories are equipped with Clean Rooms rated as ‘Class 1000, 100 & 10 ’ where there exists no more than 1000 particles; and ‘Class 100’ where there exists no more than 100 particles whereas with "Class 10", less than 10 particles of 0,5 µm found in our Cabim-Flow which is of "Class 10".

The air quality of the Clean Rooms complies with the applicable standards BS 5295, ISO 14644-4 and Federal Standard 209. Hard disk fabrication requires a ‘Class 100’ Clean Room and UniRecovery undertake all laptop hard drive recovery work in Clean Rooms ‘Class 10’. Commonly established, recovery from “Clicking” hard disk drives, can also be achieved under these specialised Clean Room conditions.

  1. NO FIX, NO FEE : no charge if your data cannot be recovered!
  2. to charge Fixed Rates for the recovery of your data irrespective of the cost & time it takes to recover.
  3. Door to Door collection & delivery all included in our fixed rates.
  4. To recover all recoverable data.
  5. RAPID RESPONSE : in order to get you back up and running with the shortest possible delay.
  6. To maintain the highest standard of work environment with the use of Clean rooms within all our laboratories, in which air quality complies with the applicable standards BS 5295, ISO 14644-4 and Federal Standard 209.
  7. Extensive experience and expertise in recovering data from ‘inaccessible’ hard drives.
  8. Data recovery from SCSI, RAID s, SANs or NASs servers, Mirrored and Striped Volume, Exchange Servers, RAID or NAS servers, backup tapes, floppy diskettes, Zip, Optical Media.
  9. Complete discretion with regards to client data protection.
  10. A specialist team of RAID server qualified data recovery engineers.
  11. Free post-recovery customer services: providing you with measures to prevent similar losses in the future.
  12. Recovery (if the data is recoverable) solutions for data loss caused by power surges, software or system malfunction, lightening, fires, floods, sabotage, user errors, accidental format, deletion, repartitioning.
  13. A specialist team of forensic data recovery experts for litigation cases.